AI Adoption Is 95% Mindset, Not Tool Training
Organizations often assume that distributing an AI tool will produce adoption and value. Wöhle says the harder work is teaching people to rethink how work is assigned, managed, and redesigned—not teaching buttons and interfaces.
- The technology is usually the easy part
- People need to learn how to manage capable AI labor
- Rolling out ChatGPT alone does not redesign work
- Mindset and work design produce the real return
“5 to 10% of what we do is helping people use the tools. 90 to 95% of what we end up doing is helping people…”
“They think that they can just roll out ChatGPT and people will just figure it out.”