Good Consulting Should Make Clients Independently Capable
Bregman rejected a consulting model that stayed indispensable by doing the client's work. He believed teaching clients to own the capability would not destroy the relationship; it would earn trust and lead to more complex, valuable problems.
- Dependency is not the same as client value
- Transfer skills and ownership instead of hoarding execution
- Trust creates access to increasingly complex work
- A frustration with the dominant model can become a business-model insight
“i want them to learn how to do it i don't think i need to force them to need me”
“i want to teach them how to do what i'm doing i don't want to just do it myself for them”