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Richard Moore22 May 2019

Richard Moore: The Laws of Selling

8Frameworks
7Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster51:00

Your Product Can Be Boring if You Are Worth Following

Moore rejects a boring product as a sufficient excuse for weak sales. Sellers can attract curiosity through personality, humour, useful content, and the subculture around their industry, then become the memorable person buyers contact when the otherwise dull need arises.

  • Map every product back to a concrete buyer win
  • Create interest around the person when the product lacks excitement
  • Use industry culture and humour to spark curiosity
  • Signpost curious visitors from personal content to the offer
  • Become memorable before the moment of need

if you feel your product is boring no problem don't talk about the product talk about you express yourself

Richard Moore · 52:00

lead with being interesting

Richard Moore · 54:30
#boring-products#personal-brand#curiosity#sales

Explainer· 2

Explainer07:00

Sales Uses Formulas, but Mastery Comes From Time on the Pitch

Sales can be improved through formulas and systems, especially for a beginner, but Moore argues that its highest level is an art. Repeated exposure to human interaction teaches subtle patterns and nuances that cannot all be consciously specified.

  • Formulas can rapidly improve a beginner's results
  • Selling remains a human activity rather than a mechanical process
  • Repeated interactions build subconscious pattern recognition
  • Experience creates elegance beyond scripted technique

you really really win when you understand that there is an artistry to it

Richard Moore · 07:00

all this stuff really is just practicing time on the pitch

Richard Moore · 09:00
#sales#practice#communication#experience
Explainer14:00

A Lead Can Buy; a Prospect Has Shown Receptivity

Moore treats the terminology as flexible across companies but offers a useful distinction. A lead has passed basic filters such as fit, authority, budget control, and probable need, while a prospect is a lead who has been engaged and now represents a receptive opportunity.

  • Sales terminology varies between organisations
  • A lead is technically capable of being sold to
  • A prospect has moved beyond fit into engagement
  • Receptivity turns a possible buyer into an opportunity

a lead in my world represents someone who technically could be sold

Richard Moore · 14:30

a prospect is something of an opportunity and that's where i've taken the lead to a level where maybe i've engaged with them a bit

Richard Moore · 15:00
#leads#prospects#sales#pipeline

Story· 1

Story30:30

181 Weekly Live Streams Made Authenticity Hard to Fake

Moore does not judge live streaming only by direct sales during the broadcast. Its larger value is sustained proof of who he is: appearing raw and unscripted every week builds confidence that followers will encounter the same person when they eventually buy.

  • Live-stream ROI can be indirect
  • Long-term consistency makes a false persona difficult to sustain
  • Raw presentation lets the right audience self-select
  • Authentic followers often become buyers elsewhere

we've done 181 weeks of it now or consecutively i'm not that good an actor to sustain being someone different

Richard Moore · 31:00

it's not a surprise at all actually that those people tend to be the ones who follow me elsewhere and end up buying things as…

Richard Moore · 31:30
#livestreaming#authenticity#content#trust

Tool· 1

Tool55:00

Use Your Past and Future Selves as an Accountability Board

Moore evaluates a current task by imagining both his past and future selves watching. The past self asks whether today's behaviour honours the effort already invested, while the future self asks whether the task is helping that desired identity become real.

  • Imagine the self who did the earlier hard work observing you
  • Ask whether the current task honours that effort
  • Imagine the desired future self waiting on today's action
  • Use both perspectives to judge whether the task is worthwhile

if past richard was sitting right here right now would he say good i'm glad you're honoring all the work i put in

Richard Moore · 55:30

thinking in a weird way about these multiple um richards has been a really good way of deciding if the thing i'm doing right now…

Richard Moore · 56:00
#accountability#future-self#focus#reflection

Takeaway· 2

Takeaway04:30

Community Growth Comes From Individual Attention

Moore attributes much of his successful year to inhabiting communities rather than merely claiming to build them. He invests heavily in selected individual relationships, then reinforces the community through carefully placed partnerships, collaborations, events, and face-to-face travel.

  • Focus deeply on selected individuals inside the audience
  • Use partnerships to strengthen funding and the proposition
  • Collaborate with credible people to reach adjacent audiences
  • Use real-world events to solidify online relationships

it's more inhabiting a community but having an audience that pays attention to me and sticks to me

Richard Moore · 04:30

the travel really reinforces the intent behind wanting to engage with people

Richard Moore · 06:30
#community#partnerships#events#relationships
Takeaway36:00

“I’m Your Man” Short-Circuits Fearful Overthinking

Moore uses a fast commitment rule when an opportunity is clearly within his sphere: say yes, then work out the execution. The rule is not permission to fake competence; it is a way to stop irrelevant fears from expanding during unnecessary deliberation.

  • Decide first whether the request is technically within your sphere
  • Commit quickly when competence and eventual delivery are credible
  • Reject work that is genuinely outside your field
  • Avoid giving fear extra time to manufacture objections

the amount of thought i do put in is small yet it is focused on is this technically in my sphere if it is it's…

Richard Moore · 37:00

time fuels fear

Richard Moore · 37:30
#decisions#confidence#fear#opportunity